FAQs
Here, you’ll find answers to some of the most common questions about our products and services. Whether you're curious about product features, need help with an order, or just want to learn more about our company, we’ve compiled a list of frequently asked questions to help you get the information you need quickly and easily. If your question isn't covered here, please don’t hesitate to reach out to us using the button below
Ethereal Light Box
What are the energy efficiency benefits of the Ethereal Light Box?
The Ethereal Light Box is designed with energy efficiency in mind. Utilizing LED technology, it consumes minimal power while providing ample light, making it an eco-friendly addition to any space.
Can the Ethereal Light Box operate on different voltage systems worldwide?
Yes, the Ethereal Light Box is equipped with a USB plug-in feature, allowing it to be used with a variety of power sources globally. Whether you are using a direct plug, a power bank, or connected to a computer, it adapts to different voltage requirements.
Is the Ethereal Light Box suitable for outdoor use?
While the Ethereal Light Box is primarily designed for indoor use due to its artistic design and features, it can be used outdoors in dry conditions. However, it is not waterproof, so care should be taken to avoid moisture.
How does the light from the Ethereal Light Box affect sleep?
The Ethereal Light Box features adjustable brightness settings and a white light mode that can be used to create a calm and relaxing environment conducive to sleep. Adjusting the brightness to a lower, softer setting with the white light can help reduce the exposure to stimulating blue light before bedtime, thereby promoting better sleep quality.
What is the difference between the 3-color and 16-color Ethereal Light Box?
The Ethereal Light Box is available in two versions: one with 3 colors and another with 16 colors. The 3-color version is designed for simplicity and suits minimalist interiors, reflecting a more streamlined aesthetic at a discounted price compared to the 16-color version. The 16-color model offers a broader palette for those who prefer a dynamic and customizable lighting experience, allowing for more personalized ambiance adjustments.
How extensive is the coverage of the Ethereal Light Box?
The Ethereal Light Box is engineered to provide substantial coverage, illuminating an entire room with a soft, even light. This makes it ideal for creating a captivating ambiance in various spaces, from small rooms to larger areas, ensuring every corner is touched by its soothing glow
What are the different lighting modes available in the Ethereal Light Box?
The Ethereal Light Box features four distinct lighting modes to cater to various atmospheres and preferences. These modes include:
- Flash: A dynamic mode that produces a quick, flashing light, adding a lively pulse to the environment.
- Strobe: Similar to Flash but with a faster, more intense burst of light, creating a vibrant effect ideal for energetic settings.
- Fade: This mode gently transitions between colors, offering a soft, calming effect that's perfect for relaxing evenings.
- Smooth: Colors change in a fluid, seamless manner, providing a soothing and harmonious transition that enhances the ambiance of any room
Shipping and Returns
What are the shipping options for the Ethereal Light Box?
The box is shipped globally with an estimated delivery time ranging from 6 to 12 business days, depending on your location. Expedited shipping options are available at an additional cost
What should I do if my Ethereal Light Box arrives damaged?
If your box arrives damaged, contact customer service immediately with your order number and a photo of the damage. A replacement will typically be sent out promptly after verifying the claim.
How can I track the shipment of my Ethereal Light Box?
Once your order is processed, a tracking number will be provided via email. You can use this number on the website to track the status of your shipment at any time.
What is the return policy for the Ethereal Light Box?
There is a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the box within 30 days for a full refund, provided it is in its original condition and packaging.